Shipping Conditions

Pepe Milán manufactures custom-made shoes crafted by hand, a process that can take up to 20 days, so before you buy you should know our conditions of sale and delivery:

Once chosen and confirmed your shoes, you can not return the product because we manufacture on order, so we request that you make sure well before proceeding to purchase.

You can only return your product if you receive it damaged or defective.

You can choose a product already designed or create your own to your liking in the section of “custom-made shoes”.

The manufacturing process is carried out over the next 20 working days after such purchase, so you will receive your order at home after that period. You may also receive it before.

We send your shoes to anywhere in Europe with the free cost of shipping.

The charges and fees of any customs payable on arrival, shall be borne by the recipient.

The quick and effective delivery is the critical element of service offered by Pepe Milán S.L. In order to achieve it, we entrust our shipments to the best national and international logistics operators, who take your order to the address you specify with the utmost urgency.

Pepe Milán can not set the specific time of delivery of shipments. This depends solely on transport companies and in no case is one hour of delivery guaranteed.